Big Agnes Warranty & Return Form
Please fill this form out completely and read the important information about returns below. Once submitted, you will receive an automated email confirming we’ve received your claim. A dedicated support person will be assigned to your case and will respond within 24-48 hours with specific instructions. Please read this email closely as it will have important information regarding return procedures. If you have any questions you can respond to the email directly for help. We'll get you back on the trail as soon as possible!
Required FieldFirst Name 
Required FieldLast Name 
Required FieldAddress line 1 
Address line 2 
Required FieldCity 
Required FieldState 
Required FieldZip/Postal Code 
Required FieldCountry 
Required FieldPhone Number 
Required FieldEmail 
Required FieldConfirm Email 
Required FieldWhat Type of Product? 
Required FieldProduct name(s) and size(s) 
Required FieldWhere is the product currently located? 
If you are on travel or live outside the U.S. please tell us in what country the product is currently located.
Date of Purchase Pick
Retailer where purchased 
Required FieldDo you have the sales receipt for this item? 
Required FieldProduct Number 
Sleeping Bags - "Run Number" on the foot tag.Sleeping Pads - "Date of Delivery" on the tag sewn into the stuff sack. Tents - On tag inside of the tent body, listed under the model name.
Upload a photo 
Delivered to BAP in Steamboat Springs,CO 
Gear has already been delivered to the BAP Store in Steamboat Springs and does not need to be shipped.
Required FieldPlease give us details about the issue.    

Important Notes Before Shipping Your Return
If you are sending your gear in for repair make sure to mark the area with a rubber band or scotch tape. Don't use duct tape as this prohibits our team from performing the repair.

We can't repair your gear if it is dirty. If an item is received dirty the repair will be delayed and a cleaning fee may be charged. If your gear is duct taped or has duct  tape residue we may not be able to repair the damage properly.  See our FAQ  for instructions on cleaning your gear.

Tracking information is crucial to know the status of returned gear. Big Agnes is not responsible for lost packages.

Please be kind to the environment and our returns department. Do not use packing peanuts or Styrofoam. Our receiving department will notify you when you item is received and heads to evaluation/repair.

Warranty Shipping Policy
Charges for shipping and insuring packages to Big Agnes are the customer’s responsibility. Big Agnes will ship any product covered under warranty free of charge within the U.S. via ground shipping. Customers outside of the U.S. are responsible for actual shipping charges. If the customer prefers expedited shipping, he/she will be responsible for the extra cost over and above the cost of FedEx ground delivery.

Big Agnes will warranty all of its products against manufacturer defects. Items will be repaired or replaced at the discretion of Big Agnes. We will repair any item covered under warranty free of charge. Non-warranty issues will be repaired at a reasonable charge and assessed on an individual basis. Do not include money or a check; we will contact you if payment needed.

Warranty Policy
Products must be returned to the place of purchase for a full refund. Returned items not bought directly through Big Agnes must be accompanied by a proof of purchase and will only be eligible for in house Big Agnes credit. To receive a full refund on returned items, products must be returned with proof of purchase and all original packaging, stuff sacks, storage sacks and hang tags. Your credit or refund will be discounted the cost of the items we do not receive and pending evaluation of the item.